Forum Discussion

brahn's avatar
brahn
Freshman
2 months ago

System is good, but speeds are 0.1 mbps

My account is current, I have plenty of data, all lights are functional on my modem/router, the sky is clear, and my system dashboard is all green and good. Any other reason my download speeds are on...
Performance
brahn's avatar
brahn
Freshman

Still only getting 0.1 Mbps all weekend. Just now the system showed code 12.1.12. What could this mean? Help please. We need internet for school and work!

Remy's avatar
Remy
Moderator
2 months ago

brahn,

 

Thank you for reaching out! We appreciate your patience, as our social media offices are closed during the weekends. Are you still experiencing these speed issues?

 

Thanks,

Remy

  • brahn's avatar
    brahn
    Freshman
    2 months ago

    Hi Remy!

    Yes, our internet is still only 0.1 mbps.

    • Remy's avatar
      Remy
      Moderator
      2 months ago

      brahn,

       

      Thank you for following up! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. We've decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. The tech will reach out to schedule your visit. Please let us know how the site visit goes!

       

      Thanks,

      Remy

      • brahn's avatar
        brahn
        Freshman
        2 months ago

        Thank you so much! I will let you know how it goes. Will they reach out via phone or email? Email is best for me.