System is good, but speeds are 0.1 mbps

[brahn]

My account is current, I have plenty of data, all lights are functional on my modem/router, the sky is clear, and my system dashboard is all green and good. Any other reason my download speeds are only 0.1 mbps for the last several days? My internet is almost unusable. Please help.

https://testmy.net/db/br_E09W23

[brahn]

Still only getting 0.1 Mbps all weekend. Just now the system showed code 12.1.12. What could this mean? Help please. We need internet for school and work!

[Remy]

brahn,

Thank you for reaching out! We appreciate your patience, as our social media offices are closed during the weekends. Are you still experiencing these speed issues?

Thanks,

Remy

[brahn]

Hi Remy!

Yes, our internet is still only 0.1 mbps.

[Remy]

brahn,

Thank you for following up! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. We've decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. The tech will reach out to schedule your visit. Please let us know how the site visit goes!

Thanks,

Remy

[brahn]

Thank you so much! I will let you know how it goes. Will they reach out via phone or email? Email is best for me.

[Remy]

brahn,

They will reach out via the phone number connected to your account!

Thanks,

Remy