Forum Discussion

prsmart's avatar
prsmart
Sophomore
8 years ago

System light blinking

We had a close lightning strike yesterday evening, and since then my HT1100 modem ONLY has the system light blinking. No other lights are on. Any assistance would be appreciated.
  • Liz's avatar
    Liz
    8 years ago

    You're welcome! The replacement modem I've sent should have a return label in the outer pouch, so you may send your old modem back in the same box. Since you purchased your HughesNet equipment, you don't have to return it, but it's an alternative to finding your local e-cycling center to recycle your modem.

     

     

BirdDog's avatar
BirdDog
Assistant Professor

Not sure about Gen 5 but on Gen 4 there is a BIST test, can show if something is fried:

 

 

 

maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

There's one for Gen5 too. It's in the same place as for Gen4.

 

 

 

  • prsmart's avatar
    prsmart
    Sophomore
    8 years ago
    I've got gen 4, but so far can't get to system control center or any tests
    • BirdDog's avatar
      BirdDog
      Assistant Professor
      8 years ago

      If plugged directly into modem by cable and still no access to SCC then the modem may truly be fried.  :smileysad:

       

      Have to then also wonder about the radio. Hopefully Liz will have time to reply tomorrow even with the Harvey stuff also going on.

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        If a strike was close enough to damage the ODU, and you can't get to the SCC anymore, then 99.999% chance all equipment will require replacement, including the coax, but that''s just my opinion.  To me, if a strike fries the modem, chances are it damaged the coax.

        If the other lights aren't lit, chances are the only diagnostics that a rep will be able to perform would be based on system diagnostics uploaded prior to service degredation.