System light not on no internet

[Critterhaven]

I called customer service a couple of weeks ago about this. Then it worked for a few days but now it’s not working again for several days now. Not good because my son needs for his college work 😡 

No system light even after I unplug then plug it back up. Other lights just blink off and on. I can’t get into control system to check what it says because of the no system light. 

I see other threads that address having a new modem sent to them but this wasn’t given as an option to me by customer service. 

What else can I do on my end? I can’t call again and stay on the phone with customer service due to work. 

[maratsade]

Your best bet now is to wait until one of the mods here replies to your post. Leave the modem plugged in so they can try to connect with it remotely and see what the problem may be.  They may need to send you a new modem.

[Remy]

Critterhaven,

Thanks for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

https://community.hughesnet.com/t5/notes/composepage/note-to-user-i

Thanks,

Remy

[GabeU]

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@Remy wrote:

Please send us a private message at the link attached below with your account number or a phone number attached.

https://community.hughesnet.com/t5/notes/composepage/note-to-user-i

Thanks,

Remy

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https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

[Critterhaven]

Done!