Yesterday it was also bad but it was a bit cloudy and I was dealing with stuff, so I wasn't constantly at the computer to really keep messing with it until later. It was also a problem then; Monday it worked fine (as well as Sunday night after the hour long phone call to install it manually.) So Tuesday it was messed up, Wednesday I had time to come in and post. It's back to barely working at all and hasn't since Tuesday morning. Even when I entered Bonus Zone last night, it never sped up, even if I had data - always was barely loading anything. I did restart the modem, the computer, change browsers, etc. the works all over again. No change to how it is working.
It also sometime Monday dropped the '5g' connection and now only the 2g shows up. I changed nothing. It kicked me off/went down, and when it came back up, 5g option was gone and only 2g was available.
Just for the sake of troubleshooting, do you have a device that you can connect directly to the modem via ethernet cable to see how it tests in comparison to the WiFi connected devices? I don't know that WiFi is the problem, but again, just for the sake of troubleshooting.
If you already mentioned that you tried something like this and I missed it, please disregard this reply.
I just went to test it with my laptop because this is a good suggestion and the problem persists even when connected with the cable that came with the new modem. It's the same laggy internet that tests 0.01. (I couldn't get it to load this for I could post from it or share directly, but it was similar to the speed test above)
hellovolchitsa wrote:I just went to test it with my laptop because this is a good suggestion and the problem persists even when connected with the cable that came with the new modem. It's the same laggy internet that tests 0.01. (I couldn't get it to load this for I could post from it or share directly, but it was similar to the speed test above)
That's unfortunate, though at least it rules it out.
I hope they can figure out what's wrong soon.
hellovolchitsa,
Thank you for following up! I have sent a private message regarding your ongoing issues. Please let me know if you've received it!
Thanks,
Remy
Token received and now here is where I am (ten minutes ago or so it would not load at all):
:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 45675 kbps or 45.7 Mbps
Download Speed Test Size:: 65.7 MB or 67229 kB or 68842721.28 bytes
Download Binary File Transfer Speed:: 5709 kB/s or 5.7 MB/s
Tested At:: https://TestMy.net
Validation:: https://testmy.net/db/34fMuFYYX
TiP Measurement Summary:: Min 39.82 Mbps | Middle Avg 46.42 Mbps | Max 56.05 Mbps | 27% Variance
Client Stats:: https://testmy.net/compID/45203551213701
Test Time:: 2023-10-19 12:13:40 Local Time
Client Location:: Galax, VA US https://testmy.net/city/galax_va
Target:: Dallas, TX https://dallas.testmy.net
Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste
Compare:: 3% > client avg, 77% > host avg, 3% > city avg, 66% < country avg, 35% > world index
1MB Download in 0.18 Seconds - 1GB Download in ~3 Minutes
This test of exactly 65.65 MB took 12.067 seconds to complete
User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!]
I have not gotten anything about a private message and not sure how to access to look unless I'm just moving too quickly
