The Connection was Reset - speed test error on Hughesnet.com

[ahna]

Hi... I keep getting this error and can't do a speed test. What might this mean? Thanks!

[Jay · Accepted solution]

Hello ahna, 

Thank you for reaching out to us here in the HughesNet Community! We're happy to have you!

Concerning the speed test on my.hughesnet.com, we were able to duplicate the error and have escalated this to our engineers for further investigation. As soon as I have an update, I will reply back here and let you know.

In the meantime, we recommend using testmy.net to perform any speed tests!

-Jay

[Jay · Accepted solution]

Hello ahna, 

Thank you for reaching out to us here in the HughesNet Community! We're happy to have you!

Concerning the speed test on my.hughesnet.com, we were able to duplicate the error and have escalated this to our engineers for further investigation. As soon as I have an update, I will reply back here and let you know.

In the meantime, we recommend using testmy.net to perform any speed tests!

-Jay

[Jay · Accepted solution]

ahna,

The speed test is back up and running now. Are you able to access it?

-Jay

[ahna]

Hi, yes and thank you.

[Jay]

Great!

-Jay