Forum Discussion

pankr003's avatar
pankr003
Freshman
8 years ago

This site can’t be reached The connection was reset error message.

I have come across one website I cannot reach. It is https://www.treasurydirect.gov   The error message happens with a PC connected directly to the modem  (HT2000W) on Internet Explorer, Chrome and...
  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    Works fine here, took ages to connect, but it worked, you may want to try disabling Web Acceleration to see if that helps.

    Please follow the directions below to disable Web-Acceleration.

    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
    photo skUivVb.png

    3: Click on "Web Acceleration" then "Control" outlined in red.
    photo jnchLQt.png

    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    photo mQGk0j9

    5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


GabeU's avatar
GabeU
Distinguished Professor IV
pankr003 wrote:

Bad luck on my end. We got a call this morning from an unknown caller according to Caller ID similar to some people who almost got my wife to give them her Medicare number this week so I let it ring. When I  Googled the telephone number it turned out it could have been Hughesnet getting back in two days. I called back but it must not have been a number people answer.  If anyone gets any more information I hope they will post it. I will start again when I get time to see if I can learn why they called. 

I don't blame you.  I don't pick up "unknown" calls, either.  And, really, even if there is a number and name, if I don't recognize it I still don't pick it up.

 

Gotta be very careful these days, unfortunately.  

pankr003's avatar
pankr003
Freshman
7 years ago

Hughesnet called back yesterday with unknown caller on caller ID and the person sounded like she was reading me a script saying they were working on speeding up Internet response time.  I interrupted her and told her my problem was with not getting at a certain  web site so she put  me on hold and we were disconnected in a minute or so. 

  • Rurik's avatar
    Rurik
    New Poster
    7 years ago

    Today (01/19/2018) I am able to get to TreasuryDirect; it didn't work yesterday, I think. FYI:Several days earlier I tried the unplugging the router trick and the site worked for a while, but only on the computer that was logged on when I did it. I had turned off acceleration before I did it but when plugged back in it reverted to acceleration on, but the treasury site worked properly. So the acceleration is probably not the problem and it needs to be fixed at the network level. Maybe it has been fixed now?

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    pankr003

     

    I'm tagging the reps so that they will be sure to see this thread.  With them involved I have a feeling more will be done to address this.  

     

    Liz Amanda

  • pankr003's avatar
    pankr003
    Freshman
    7 years ago

    Treasudirect.gov is now working for me.  Thanks to anyone who helped fix whatever the problem was. 

  • BruceD's avatar
    BruceD
    Freshman
    7 years ago

    Pankr003

    I have been having the same problem as you also using multiple browsers.  I have done what you did to reach TreasuryDirect.gov using a tablet (and also my smart phone) but from another ISP.  I have tried the suggested fix about web acceleration but that had no impact.  Do you have any idea what happened to allow you access and are you still able to access tha site?

  • pankr003's avatar
    pankr003
    Freshman
    7 years ago

    All I know was I could not use the Internet one night and the next day learned that was an outage. When I tried treasurydirect.gov the next day it worked. I just tried again and got in. The only problem was putting in the right password. I did get another call from Hughesnet and a number to call back. When I talked to a rep she looked through case notes and said there was not much in the notes but like I said it is working for me. Hope they can get this going for you. There is one post from someone in the replies to my original post saying something about passing info to a rep. See if you can find that but that is all I can think of

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    It's still a no go for me, though I don't use the site.  Still does the same thing as before, giving me a "This site can't be reached" message.  

  • Rurik's avatar
    Rurik
    New Poster
    7 years ago

    I still (1/13/18) can't access treasurydirect.gov either. Doesn't matter whether acceleration is disabled or not. This sort of thing happened one day even with amazon.com (same message), but only on the MS Edge browser; worked with Explorer. The next day it worked with both.

  • rtreadway's avatar
    rtreadway
    Spectator
    7 years ago

    Still same thing today, tried everything and no fix!!!

  • pankr003's avatar
    pankr003
    Freshman
    7 years ago

    Have the several people who say they cannot access treasurydirect called Hughes and started trouble tickets or just assuming somebody is working on their problems? They might not be. 

  • budgeta's avatar
    budgeta
    New Poster
    7 years ago

    Glad you could finally get in.  I'm still waiting for Hughes to respond to my request.  I can access the site with my laptop using a different ISP.  Cannot access it with my laptop using Hughes.