cancel
Showing results for 
Search instead for 
Did you mean: 

Tokens Missing after Gen5 Install

Highlighted
New Poster

Tokens Missing after Gen5 Install

Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?
2 ACCEPTED SOLUTIONS

Accepted Solutions
Distinguished Professor III

Re: Tokens Missing after Gen5 Install


@Jmm789 wrote:
Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?

Because it's actually new service, even though it's considered an upgrade, they don't transfer over.  If they were purchased tokens the reps will almost assuredly do something for you, but I'm not sure about "one per month" free ones from the legacy plans.  I'll tag the reps so that they'll be sure to see this thread and reply.  

 

@Liz

@Amanda


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Tokens Missing after Gen5 Install

Good morning Jmm789,

 

Thanks for posting, glad to see maratsade and Gabe jumped in to explain what happened. I've gone ahead and replaced your tokens. Drop by the community anytime have you have any other questions!

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

3 REPLIES 3
Professor

Re: Tokens Missing after Gen5 Install

Mine didn’t transfer either when I upgraded to Gen5, but I contacted the reps here and they fixed the issue.
Distinguished Professor III

Re: Tokens Missing after Gen5 Install


@Jmm789 wrote:
Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?

Because it's actually new service, even though it's considered an upgrade, they don't transfer over.  If they were purchased tokens the reps will almost assuredly do something for you, but I'm not sure about "one per month" free ones from the legacy plans.  I'll tag the reps so that they'll be sure to see this thread and reply.  

 

@Liz

@Amanda


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Tokens Missing after Gen5 Install

Good morning Jmm789,

 

Thanks for posting, glad to see maratsade and Gabe jumped in to explain what happened. I've gone ahead and replaced your tokens. Drop by the community anytime have you have any other questions!

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->