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Tokens Missing after Gen5 Install

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New Poster

Tokens Missing after Gen5 Install

Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?
2 ACCEPTED SOLUTIONS

Accepted Solutions
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Distinguished Professor IV

Re: Tokens Missing after Gen5 Install


@Jmm789 wrote:
Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?

Because it's actually new service, even though it's considered an upgrade, they don't transfer over.  If they were purchased tokens the reps will almost assuredly do something for you, but I'm not sure about "one per month" free ones from the legacy plans.  I'll tag the reps so that they'll be sure to see this thread and reply.  

 

@Liz

@Amanda


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit

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Moderator
Moderator

Re: Tokens Missing after Gen5 Install

Good morning Jmm789,

 

Thanks for posting, glad to see maratsade and Gabe jumped in to explain what happened. I've gone ahead and replaced your tokens. Drop by the community anytime have you have any other questions!

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

3 REPLIES 3
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Distinguished Professor I

Re: Tokens Missing after Gen5 Install

Mine didn’t transfer either when I upgraded to Gen5, but I contacted the reps here and they fixed the issue.
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Distinguished Professor IV

Re: Tokens Missing after Gen5 Install


@Jmm789 wrote:
Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?

Because it's actually new service, even though it's considered an upgrade, they don't transfer over.  If they were purchased tokens the reps will almost assuredly do something for you, but I'm not sure about "one per month" free ones from the legacy plans.  I'll tag the reps so that they'll be sure to see this thread and reply.  

 

@Liz

@Amanda


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit

View solution in original post

Highlighted
Moderator
Moderator

Re: Tokens Missing after Gen5 Install

Good morning Jmm789,

 

Thanks for posting, glad to see maratsade and Gabe jumped in to explain what happened. I've gone ahead and replaced your tokens. Drop by the community anytime have you have any other questions!

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post