Forum Discussion
Tried to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.
I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is e...
I can't look into it for you, nor can I find anyone who can. I'm only a customer, like you.
But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5. This is only an assumption, but I would be willing to bet that this is the case. I do see that C0RR0SIVE mentioned something along those lines, too.
I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.
Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.
I changed it that many times because I wasn't getting any results after 4 hrs. of waiting.for the circle in the status meter to turn any other color besides red. Why didn't it work the first time that I placed the upgrade order? I phoned your call center and talked to a lady about it, and she told me that my equipment was working fine. Then she said that she wanted to do a couple of things manually, and asked me to unplug the router. Well, my phone is hooked up to the router, so, basically,that was the end of our conversation. I'm very frustrated with this whole deal. I've tried everything that I can think of to get it to work. Hopefully,you will have some answers for me?
