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jr.firepup's avatar
jr.firepup
Freshman
9 years ago
Solved

Tried to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.

I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is e...
Data Management
jr.firepup's avatar
jr.firepup
Freshman
8 years ago
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GabeU;
I made a mistake. I thought that I was going from Pro Plus to Max and didn't realize that I was trying to change from Max to Max. Furthermore, I don't want to sign up for Gen5. That would lock me into another year's contract. What I really want, is to be able to change my plan on the Hughes Net website when I feel the need to. It seems like ever since I posted my concern to the community board, someone from Hughes Net made sure that I couldn't change my plan anymore unless I called Hughes Net Customer Care! I feel singled out! If you could look into that for me, (or find someone who will) and maybe get the ball rolling, to put it back to how it was before, I would very much appreciate it!!!

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
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jr.firepup

 

I can't look into it for you, nor can I find anyone who can.  I'm only a customer, like you.  

 

But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5.  This is only an assumption, but I would be willing to bet that this is the case.  I do see that C0RR0SIVE mentioned something along those lines, too.  

 

I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.  

 

Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.  

   

  • jr.firepup's avatar
    jr.firepup
    Freshman
    8 years ago
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    GabeU & CORROSIVE;

    I want to thank you for all of your help and insight! I totally get it now. Hughes Net upgraded to Gen5, and now they only offer Gen5 plans. So, I guess that I've been getting myself all upset for nothing. I feel so much better now that there are no conspiracies going on within the company. LOL. Also, the fact that I am not being singled out is a weight lifted from my shoulders. I pronounce this case officially closed!

    I am so glad that y'all cleared that up for me. Thank you very much, and God Bless!

    Respectfully,

    jr.firepup

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Got an email that confirmed the deal, but no upgrade.","id":"message:56595","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:8333"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:56595"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:56595"},"body@stripHtml({\"truncateLength\":200})":"I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is e...","body@stringLength":"247","rawBody":"I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is eating them
all up. Somebody please help!","kudosSumWeight":0,"postTime":"2017-02-20T23:22:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56595_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7051},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:56595":{"__typename":"Conversation","id":"conversation:56595","solved":true,"topic":{"__ref":"ForumTopicMessage:message:56595"},"lastPostingActivityTime":"2017-05-23T20:53:47.286-04:00","lastPostTime":"2017-05-23T20:53:47.286-04:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:56595":{"__typename":"ModerationData","id":"moderation_data:56595","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:56595_1":{"__typename":"Revision","id":"revision:56595_1","lastEditTime":"2017-02-20T23:22:00.000-05:00"},"AcceptedSolutionMessage:message:77774":{"__typename":"AcceptedSolutionMessage","id":"message:77774","conversation":{"__ref":"Conversation:conversation:56595"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":77774,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:77728"},"subject":"Re: Tried to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.","moderationData":{"__ref":"ModerationData:moderation_data:77774"},"body":"

jr.firepup

 

I can't look into it for you, nor can I find anyone who can.  I'm only a customer, like you.  

 

But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5.  This is only an assumption, but I would be willing to bet that this is the case.  I do see that C0RR0SIVE mentioned something along those lines, too.  

 

I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.  

 

Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.  

   

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2017-05-22T22:39:00.478-04:00","lastPublishTime":"2017-05-22T22:39:00.478-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":8129},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:56595/message:77774","readOnly":true,"editFrozen":false,"body@stringLength":"1226","rawBody":"

 

I can't look into it for you, nor can I find anyone who can.  I'm only a customer, like you.  

 

But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5.  This is only an assumption, but I would be willing to bet that this is the case.  I do see that  mentioned something along those lines, too.  

 

I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.  

 

Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.  

   

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When is it time to upgrade your favorite device? It’s a question that can only be answered by you! However, we would like to provide some tips that may help you decide when is the best time to upgrade.

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Got an email that confirmed the deal, but no upgrade.","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:77728"},"body":"

GabeU;
I made a mistake. I thought that I was going from Pro Plus to Max and didn't realize that I was trying to change from Max to Max. Furthermore, I don't want to sign up for Gen5. That would lock me into another year's contract. What I really want, is to be able to change my plan on the Hughes Net website when I feel the need to. It seems like ever since I posted my concern to the community board, someone from Hughes Net made sure that I couldn't change my plan anymore unless I called Hughes Net Customer Care! I feel singled out! If you could look into that for me, (or find someone who will) and maybe get the ball rolling, to put it back to how it was before, I would very much appreciate it!!!

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GabeU;
I made a mistake. I thought that I was going from Pro Plus to Max and didn't realize that I was trying to change from Max to Max. Furthermore, I don't want to sign up for Gen5. That would lock me into another year's contract. What I really want, is to be able to change my plan on the Hughes Net website when I feel the need to. It seems like ever since I posted my concern to the community board, someone from Hughes Net made sure that I couldn't change my plan anymore unless I called Hughes Net Customer Care! I feel singled out! If you could look into that for me, (or find someone who will) and maybe get the ball rolling, to put it back to how it was before, I would very much appreciate it!!!

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Got an email that confirmed the deal, but no upgrade.","moderationData":{"__ref":"ModerationData:moderation_data:77805"},"body":"

GabeU & CORROSIVE;

I want to thank you for all of your help and insight! I totally get it now. Hughes Net upgraded to Gen5, and now they only offer Gen5 plans. So, I guess that I've been getting myself all upset for nothing. I feel so much better now that there are no conspiracies going on within the company. LOL. Also, the fact that I am not being singled out is a weight lifted from my shoulders. I pronounce this case officially closed!

I am so glad that y'all cleared that up for me. Thank you very much, and God Bless!

Respectfully,

jr.firepup

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GabeU & CORROSIVE;

I want to thank you for all of your help and insight! I totally get it now. Hughes Net upgraded to Gen5, and now they only offer Gen5 plans. So, I guess that I've been getting myself all upset for nothing. I feel so much better now that there are no conspiracies going on within the company. LOL. Also, the fact that I am not being singled out is a weight lifted from my shoulders. I pronounce this case officially closed!

I am so glad that y'all cleared that up for me. Thank you very much, and God Bless!

Respectfully,

jr.firepup

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