Troubleshooting system remotely

[FordGuy]

Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state and there is no one at the cabin presently. We had a  power outage last month for 12 days due to the Hurricane and apparently the system did not reset when the power came back on.

[Remy]

FordGuy,

Thanks for reaching out! With the modem receiving no communication on our end, we're unable to pull additional statistics regarding the dish. Please reach out to us when you intend to visit the location, and we can troubleshoot the system and send a complimentary technician if necessary.

Thanks,

Remy

[FordGuy]

Thanks for your reply. We are trying to get the cabin ready to rent so need this to function. I won't get there as I live 600 miles away. If I can get a representative on site what would they have to do? Or would it be better to get a technician there with access to the cabin via a lockbox?.  It is possible there is damage/blockage to the dish from the Hurricane last month. I will hopefully soon  be getting more information from family members who were just there.

[Remy]

FordGuy,

As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

Thanks,

Remy

[FordGuy]

I would have to ask a neighbor to be there on a mutually agreeable date/time. Why can't we give signed approval for the technician to access the cabin via the lockbox? That is what we do with Plumbers, etc.