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Hi Ron,
Just letting you know that I got confirmation from engineering that they've rolled out the same optimization to all customers to improve iMessage/iCloud performance. Your feedback helped push this along and help others! I hope iMessage is still working well for you! Let me know how it's going.
Please don't hesitate to come by the community again if you have any other concerns.
Thanks,
Liz
Hi Ronrlb53,
I see it's your first post here, so welcome to the community! Yes, the rollout to address that initial concern was completed a while ago. However there still are lingering issues with iMessage and iCloud that our engineers are currently investigating.
Does enabling low quality image mode in the iOS settings make a difference?
-Liz
Thanks for the details, I'll note this down. When I have an update from engineering I'll post back.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hi Ron,
Our engineers would like to get some feedback from you, as this can help determine if their idea will help others in your situation.
Can you please try sending a ~3 MB picture via iMessage?
Then let me know how long it takes for that picture to send. If it fails, let me know how long until that error message comes up.
If the ~3 MB picture sends successfully, try a bigger file sized picture and let me know if that sends as well.
Also, so we're aware of your current iOS config during this test, please check your iOS settings for iMessage to see if the Low Quality image setting is enabled. You don't have to change it, just let me know if it's on or off.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hi Ron,
Thank you for this feedback! I'm sending this to the investigating engineers. I'll post back once I have any news or additional questions if any.
-Liz
Good morning Ron,
Engineering has made an adjustment, can you please try sending pictures again in iMessage, just like before?
Let me know if you notice a difference in performance.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning Ron,
Thank you for your detailed update, this will be very useful for the engineers and perhaps to other customers who are also having the same experience. I'm sending your update over to engineering now. I'll keep you posted on any news.
-Liz
Hi Ron,
Just letting you know that I got confirmation from engineering that they've rolled out the same optimization to all customers to improve iMessage/iCloud performance. Your feedback helped push this along and help others! I hope iMessage is still working well for you! Let me know how it's going.
Please don't hesitate to come by the community again if you have any other concerns.
Thanks,
Liz