Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
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  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

Liz's avatar
Liz
Moderator

Hi halldcaz_1,

 

Thanks for the details, I've escalated this to our email admins. I'll post back once I have any news or instructions. Your cooperation, patience, and understanding are much appreciated.

 

Robert, I appreciate you confirming that it's resolved, happy to see it!

 

-Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi halldcaz_1,

 

Quick turnaround from the email admins- we'd like to see if this issue persists on a test e-mail account.

 

At your convenience, please create a new HughesNet e-mail account and add it to Microsoft Live Mail.

 

If you're still unable to access this test account via your email client, please privately message me the test e-mail address and its password so our admins can investigate further.

 

Thanks,

Liz

  • halldcaz_1's avatar
    halldcaz_1
    New Poster
    4 years ago

    Hi Liz

     

    Thank you all are great, it is working now!!! I don't know what you did but keep it up.

     

    Don