Forum Discussion

Bobbert's avatar
Bobbert
Freshman
2 years ago

Usage History under the Usage Tab has stopped working for me. No help from HughesNet.

Data Management
Usage History
  • Liz's avatar
    Liz
    2 years ago

    Good morning Bobbert,

     

    Thank you for this update, I'm glad to hear this! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.

     

    Thanks,

    Liz

Bobbert's avatar
Bobbert
Freshman

No- not the usage meter. See Usage Tab Dropdown and select Usage History...running bar graph of usage with breakdown. Screenshot sent to Maratsade

Liz's avatar
Liz
Moderator
2 years ago

Good morning Bobbert,

 

I'm glad you found the community, thank you for posting and sharing that screenshot. I've pulled up your account and can also see that your usage history stops displaying after the 24th, which is unexpected. Let us continue digging into this for you and I'll let you know what we find out. I'll post back once I have any news or further questions.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

  • Bobbert's avatar
    Bobbert
    Freshman
    2 years ago

    Thank you Liz. I appreciate your help. I noticed this message earlier: "Usage History
    Something went wrong. Please try again, or contact customer care if you receive this message again. (error: 500.02.1005)" Hopefully you can find some answers. Thx/Bobbert

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Thank you for sharing that error code, that helps the investigation! I'll keep you posted.

       

      -Liz

      • Bobbert's avatar
        Bobbert
        Freshman
        2 years ago

        Thanks again. Noted that same message and error code this morning. Happy hunting! /Bobbert