Usage History under the Usage Tab has stopped working for me. No help from HughesNet.

[maratsade]

Could you provide more context? Do you have any screenshots to show what you mean?

[Bobbert]

Screenshot: HughesNet page after signing in, accessing Dropdown from Usage Tab, and selecting Usage History. No data since 24th

[MarkJFine]

If you mean the old Usage Meter application, it has been sunsetted for many months now. The alternatives are to use what's under Usage on the web site (above), or by using the iOS or Android apps.

[Bobbert]

No- not the usage meter. See Usage Tab Dropdown and select Usage History...running bar graph of usage with breakdown. Screenshot sent to Maratsade

[Liz]

Good morning Bobbert,

I'm glad you found the community, thank you for posting and sharing that screenshot. I've pulled up your account and can also see that your usage history stops displaying after the 24th, which is unexpected. Let us continue digging into this for you and I'll let you know what we find out. I'll post back once I have any news or further questions.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Bobbert]

Thank you Liz. I appreciate your help. I noticed this message earlier: "Usage History
Something went wrong. Please try again, or contact customer care if you receive this message again. (error: 500.02.1005)" Hopefully you can find some answers. Thx/Bobbert

[Liz]

Thank you for sharing that error code, that helps the investigation! I'll keep you posted.

-Liz

[Bobbert]

Thanks again. Noted that same message and error code this morning. Happy hunting! /Bobbert

[Bobbert]

Liz, thank you so much! I just checked my Usage History and it is all there now, current up to today. Don't know what you did, but since it's working, I suspect you had a hand in fixing it. Cheers! and Kudos! Bobbert

[Liz · Accepted solution]

Good morning Bobbert,

Thank you for this update, I'm glad to hear this! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.

Thanks,

Liz