Forum Discussion

Bobbert's avatar
Bobbert
Freshman
2 years ago

Usage History under the Usage Tab has stopped working for me. No help from HughesNet.

Data Management
Usage History
  • Liz's avatar
    Liz
    2 years ago

    Good morning Bobbert,

     

    Thank you for this update, I'm glad to hear this! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.

     

    Thanks,

    Liz

Bobbert's avatar
Bobbert
Freshman

Thank you Liz. I appreciate your help. I noticed this message earlier: "Usage History
Something went wrong. Please try again, or contact customer care if you receive this message again. (error: 500.02.1005)" Hopefully you can find some answers. Thx/Bobbert

Liz's avatar
Liz
Moderator
2 years ago

Thank you for sharing that error code, that helps the investigation! I'll keep you posted.

 

-Liz

  • Bobbert's avatar
    Bobbert
    Freshman
    2 years ago

    Thanks again. Noted that same message and error code this morning. Happy hunting! /Bobbert

  • Bobbert's avatar
    Bobbert
    Freshman
    2 years ago

    Liz, thank you so much! I just checked my Usage History and it is all there now, current up to today. Don't know what you did, but since it's working, I suspect you had a hand in fixing it. Cheers! and Kudos! Bobbert

     

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Good morning Bobbert,

       

      Thank you for this update, I'm glad to hear this! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.

       

      Thanks,

      Liz