Forum Discussion

erinjo0316's avatar
erinjo0316
New Poster
6 years ago

Usage Meter

So I am curious.   I moved about 3 months ago and we unplugged and removed the modem from the house that has the satelite for the internet.  However each month my usage is still maxed out and state...
  • GabeU's avatar
    GabeU
    6 years ago

    erinjo0316 

     

    The data can't refill until the modem is reconnected, so it will continue to show the data level from when the modem was disconnected, as maratsade alluded to.  

     

    Once the modem is reconnected to the HughesNet dish the data will reset/update within a few minutes.  

BirdDog's avatar
BirdDog
Assistant Professor
6 years ago

I'm not sure what you are saying about moving the modem. Did you move to another house and just plug in the modem without a tech moving the dish and updating the service for the new location?

 

Confused about what exactly you did. So you have updated service but the modem is stuck?