Forum Discussion

lakeland4's avatar
lakeland4
Junior
2 years ago

Video Data Saver does not work on one app

Video Data Saver (VDS) does not work when streaming Hallmark Movies Now (HMN) videos.  With the HMN Video Quality set to Low and VDS set to ON, the data usage during a 90 minute video is around 3GB i...
Data Management
lakeland4's avatar
lakeland4
Junior
12 months ago

Jay,

I sent private messages last week and earlier this week with no response.   Please check and see if you have received them.

  • Jay's avatar
    Jay
    Moderator
    12 months ago

    Hello lakeland, 

     

    I apologize for the delayed response, I was out of the office. Is your dish cleared enough to troubleshoot?

    -Jay

    • lakeland4's avatar
      lakeland4
      Junior
      12 months ago

      No problem!

       

      The temperature will be above freezing next week so the dish will be clear.  Middle of the week and late afternoon will work best for me.  Let me know what will work for you.

      • Jay's avatar
        Jay
        Moderator
        12 months ago

        Okay, I will reach out and we can schedule a call for the middle of next week.

         

        -Jay