Forum Discussion

mk2's avatar
mk2
Sophomore
5 years ago

Video Data Saver keeps turning back on

Hello folks,   I have a quick question. We don't stream too often, so we don't use too much of our data each month. Therefore, when we do stream a show or movie, we want to see it in the highest of...
Data Management
  • mk2's avatar
    mk2
    5 years ago

    Hello Remy,

    Thank you for the response and information. It is clear what the answer is.

    Did you send a notice out to the community indicating this change? If yes, then I am sorry I missed it and asked the question. If there was no notice sent, then perhaps a message should be sent so people would know what may be happening to their streaming. I am not being critical, just trying to help save you and others from having to respond repeatedly to issues and complaints.

    Again, thank you (and Gabe) for the kind responses.

    Take care, and be safe everybody.

Remy's avatar
Remy
Moderator

mk2,

 

We have implemented a variety of optimizations in an effort to improve network efficiency while many of our customers work and learn from home. One of the changes has the Video Data Saver turn back on after a period of time, as to not eat excess data. Some of the adjustments may affect video streaming resolution, however you can temporarily opt out of this by snoozing your Video Data Saver feature when using streaming services.

 

Thanks,

Remy

mk2's avatar
mk2
Sophomore
5 years ago

Hello Remy,

Thank you for the response and information. It is clear what the answer is.

Did you send a notice out to the community indicating this change? If yes, then I am sorry I missed it and asked the question. If there was no notice sent, then perhaps a message should be sent so people would know what may be happening to their streaming. I am not being critical, just trying to help save you and others from having to respond repeatedly to issues and complaints.

Again, thank you (and Gabe) for the kind responses.

Take care, and be safe everybody.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    redacted by maratsade

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago
      maratsade wrote:

      "Did you send a notice out to the community indicating this change?"

       

      It's on the first page of the community, under Announcements. It may also be on the social media accounts. 

      I don't see the VDS info being included in the Announcement.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    mk2 

     

    It's very interesting about the VDS turning back on after a while.  I didn't know they were doing this, but now knowing it I understand it.   

     

    Also, and not to be nitpicky, but wouldn't Remy's reply be the Solution?  Solutions are chosen to help those searching for answers to the same or similar issues, so it's important to Solution the post with the info that answers the original question/problem.

  • Remy's avatar
    Remy
    Moderator
    5 years ago

    mk2,

     

    We appreciate you reaching out! I'll look into if we've made any statements on that, and see if we'd be able to get one out. Feedback makes this community better!

     

    Thanks,

    Remy