Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

GabeU's avatar
GabeU
Distinguished Professor IV

Liz 

 

Just letting you know that the VDS is playing hide and seek again.  :p  

 

I power cycled the modem, shut down and restarted the Usage Meter, and deleted the Usage Meter folder in the Roaming folder, like is done for the Javascript error.  Nothing caused it to reappear.  It's missing on the My Account site (Settings tab is not there), as well.  I haven't checked the mobile app, but I'd put money on it not being there, either.  

 

I'll be leaving in a hour or so, but I'll leave my modem plugged in.  

 

BTW, it disappeared yesterday, too.  Well, I should say that it wasn't there when I checked.  However, I shut down and restarted the Usage Meter, and within a couple of minutes it was back.  I didn't check the My Account site for the Settings tab when I noticed that it was missing from the Usage Meter, but when it was back I did, and the tab was there.  So, that little glitch may or may not have been related.  

 

I see there's another person who posted about the VDS disappearing, though they mention a pattern that I haven't noticed.  Then again, I haven't really been paying attention. I should start writing it down, just to see if there is one for me.  

 

Thanks.  :)  

Liz's avatar
Liz
Moderator
6 years ago

Thanks for chiming in maratsade, I'll send over your info to engineering too.