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GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
Solved

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

Liz's avatar
Liz
Moderator
7 years ago

Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.

 

 

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Wow.  That was quick!  Mine's back already, in both the Meter and on the My Account site (Settings tab).  I had to close the open Community and My Account pages and reopen them (and sign back in) for it to reappear, but it's there.  :)  

 

Thanks, Liz!!!