Video Data Saver missing...

[Liz]

Hm, interesting, thanks for passing that along, maratsade. I'll keep note of this.

[BirdDog]

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@maratsade wrote:

Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours. 

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It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.

EDIT: Actually, this thread third post, by me. 

[maratsade]

Yeah, you're right.  I thought the issue had been fixed and had come back...sorry, I don't use the VDS (never snooze it or disable it) so I don't even notice if the button's there or not. 

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@BirdDog wrote:

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It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.

EDIT: Actually, this thread third post, by me. 

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[maratsade]

Yeah, you're right.  I thought it had been fixed and had come back...sorry, I don't touch the VDS at all ever,  so I don't even notice if the button's there or not. 

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@BirdDog wrote:

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It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.

EDIT: Actually, this thread third post, by me. 

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[GabeU]

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@BirdDog wrote:

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@maratsade wrote:

Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours. 

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It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.

EDIT: Actually, this thread third post, by me. 

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It's like déjà vu all over again, eh?    

Mine's still doing it, too.  

[BirdDog]

Comments about smaller problems do get buried sometimes only to eventually be resurrected and then noticed.

[stevef]

Just switched from Gen4 to Gen5.

2 hours of new Net, I don't see any Video Data Saving, or Settings or Video Settings. It should be there, under the "My Account", but it's not there. I tried to contact Customers Service on chat, but they just gave a phone number. I don't see how talking on phone is better than telling on Chat what that problem is. Either way, if so many people are complaining about it for weeks and week, yet I see no Technician addressing the issue, then it looks like a serious problem. :-/

[GabeU]

@stevef 

I understand that you're new to the Community, but the widespread issue, which just started within the last day or two, IS being addressed, as is referenced In the Announcement area of the main page of the Community.  Engineers ARE working on it.   

At the same time, the issue which caused me to start this thread was not common.  Until the present issue, I'd hardly call three people over a two month period "so many people."  And, as you'll notice in this thread, the Engineers were, in fact, addressing it.    

[MarkJFine]

Likely a simple database access/privileges error. There have been other things that seem to pop in and out in the past, just not as noticable.

[stevef]

I found it on the main page, earlier today, good to see they are on the issue now.