Hi GW,
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
Thanks,
Liz
Remy wrote:I appreciate you tracking these for me. Upon further investigation, it seems that these diagnostic codes won't have an effect on your services, as quite a few of them are just standard processes in the modem. In regards to the 30.1.1 that seems to be popping up, that state code refers to backing off on adding the modem to a specific web accelerator server, to avoid additional loading times. Does the service seem to be working well?
No Remy, it isn't working well at all. I guess you missed the message I posted for you last night. The one where I say:
"I never realized how crippled Hughes is without fully functional web acceleration. There are many tasks that simply can't be done."
I think you also may have missed the part where I advised you something is nuking the web acceleration function in precise 10 minute chunks of time. Per the logs, it's happening all day and all night with the notable exception of proper operation during the wee hours. From 2 AM until 5 AM local last night and from 11 PM until 5 AM Saturday night.
Otherwise, Web Acceleration has been in a state of failure 145 times for a total of almost 24 hours since I put this replacement modem into service 4 days ago. It's getting worse and happening several times an hour now.
After being with Hughes since 2011, I'm thinking this isn't a normal situation.
GW,
I apologize for misspeaking, I was asking more of if your service is working well when the state code is not showing. The 30.1.1 state code isn't one we can manually fix, as it is connected to a Web Accelerator server not being available at the time. As soon as one is available to the particular user, you should be placed there. For a possible fix, I suggest trying to turn off the Web Accelerator and turning it back on, as this can sometimes hasten the process.
Thanks,
Remy
Good news Remy. It appears to be fixed. Only one thunderstorn series of failures and one 30.1.1 failure over the past 2½ days. Huge, monumental improvement over the revolving disaster that began nearly nine days ago with the installation of the replacement modem.
The hourly graphs are pretty clean now. Only a few red x showing with the same DNS Acceleration (N) but those blips aren't bad enough to throw a state code. The diagnostic codes are hanging in with 0000-0000-0000-0005 most of the time.
Thanks for getting this fixed for me. I'll post back if it goes down the tubes again but it sure appears to be business as usual now.
Hey Remy, I just noticed something promising. This thing hasn't thrown any codes since a 20.2.1 associated with a bad thunderstorm late yesterday afternoon. Maybe the wizards are getting the problems sorted out.
Edit: I just noticed another positive sign. The diagnostic code is a steady 0000.0000.0000.0005 for the past 12 hours.
Oh jeez Remy Wall to wall 30.1.1 errors since Sunday morning. Please read all the messages. You missed the Sunday message and the Monday edit. Something is still badly broken.
Here's today's update. 20 Web Acceleration failures between 5 AM and 2 PM today for a total of 3½ hours of impaired operation. Today
Lizcan you please get me some help with this? I was sent a refurb modem but it just goes on and on and on.
Good morning GW,
Just letting you know that our engineers are still investigating this. I'll post back once I have news from them to share.
Have a good weekend!
-Liz
Hi GW,
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
Thanks,
Liz
Hi Liz,
I've had the Web Accelation turned off for the duration and was going to turn it back on today to see about things. I did three of my windoze updates this week during early morning bonus time and they all went well. No glitches and thankfully so because they were all major upgrades to Win 10 Pro version 2004. I did my last computer this morning It also went well and seemed to go much quicker but this was my main network computer with no wifi.
Fortunately I was able to get all the updates done in the Bonus Zone but I get up early anyway. They totaled almost 14 GB in my hourly history. That's some sick stuff. The windoze data hog strikes again.
After finding your latest message just now I looked at the modem and see they turned on the Web Acelleration, rebooted my modem and cleared codes for me yesterday afternoon. No codes ever since. Good stuff.
Thank you Liz. With all faith I have in you that's built up over the years, I know it's safe to mark this one solved.
Good to see, thanks GW. If you have any other concerns with your internet performance, feel free to drop by again!
Thanks,
Liz
That didn't work. The only thing many resets of Web Acceleration may have accomplished is a slight slowing of the failure rate. Otherwise, no changes. No Red X's in the hourly history between 2 AM and 5 AM. Then right back to failures.
Is it the network or is it the modem?
