Solved: Re: When are bonus bytes used? - HughesNet Community

ret2rom · ‎06-09-2017

When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available. According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM and 7 AM before leaving for the day. The graph shows no usage after that. So I am puzzled as to why the status meter indicates I have only 36% of my daily service plan data left at 6 PM. Shouldn't the data used between 6 AM and 7 AM PDT count towards bonus and not daily service plan? I am confused as to when the bonus bytes are used since we seem to always run out of our daily service plan bytes and never use the bonus ones.

Liz · ‎06-22-2017

Hi ret2rom,

Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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C0RR0SIVE · ‎06-09-2017

Bonus Bytes are used between 2:00AM and 8:00AM local time.

As to why it seems the usage may have came out of your Anytime data is beyond me.

ret2rom · ‎06-10-2017

It seems that daylight savings doesn't apply either because my status meter is still blue (bonus time) until only 7 AM PDT not 8 AM. After 7 AM itturns to green which seems to indicate being on anytime data.

C0RR0SIVE · ‎06-10-2017

It takes DST into account... Do you happen to live anywhere near where the timezones change?

BirdDog · ‎06-10-2017

@C0RR0SIVE wrote:
It takes DST into account... Do you happen to live anywhere near where the timezones change?

Great question! https://www.quora.com/Are-there-any-major-cities-divided-by-two-time-zones

ret2rom · ‎06-10-2017

No, I live in CA. Not sure why my bonus time is not being applied during the hours it is supposed to be.

C0RR0SIVE · ‎06-10-2017

Hrm, this would certainly require @Liz to investigate then.

Liz · ‎06-12-2017

Hi ret2rom,

Thank you for posting. I've located your account so we can investigate further. I'll post back once I have additional questions or information for you.

Your cooperation, patience, and understanding are much appreciated.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

ret2rom · ‎06-12-2017

Thank you Liz. Can you also explain how the refill of anytime data works on the legacy system? I know if we use more than 50% in one day, we start the next day off with less than 100%.

Gwalk900 · ‎06-12-2017

What legacy system?, 7000 or 9000?

The rules apply differently.