Forum Discussion

ret2rom's avatar
ret2rom
Freshman
9 years ago
Solved

When are bonus bytes used?

When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available.  According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Data Management
  • Liz's avatar
    Liz
    9 years ago

    Hi ret2rom,

     

    Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

     

     

Liz's avatar
Liz
Moderator
9 years ago

Hi ret2rom,

 

I'm glad that cleared things up somewhat. I was also surprised to see that the Allowance reset for you is at 5 am. I've asked internally for further clarification on that, but going by what is in your System Control center, your Anytime period ends at 2am and your Daily Allowance resets at 5am.

 

ret2rom's avatar
ret2rom
Freshman
9 years ago

Please let me know when you get further clarification as I feel that we are being short-changed on our bonus time since we do not appear to be getting what is said in the support documents.  I would also be curious to know if this applies to all Gen 3 users on the HN9000.  Seems like maybe West coast customers are getting short changed as bonus time ends at 8 AM Eastern time and not per our local time zone?