Forum Discussion

ret2rom's avatar
ret2rom
Freshman
8 years ago

When are bonus bytes used?

When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available.  According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Data Management
  • Liz's avatar
    Liz
    8 years ago

    Hi ret2rom,

     

    Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

     

     

Liz's avatar
Liz
Moderator

Hi ret2rom,

 

Just spoke with the engineer and he will investigate into why your Anytime Bytes were being used before 7am on June 9. Your Free Download Zone is 2am -7am your local time. The engineer also cleared up that the "Allowance Resets in..." part on your SCC refers to your monthly billing cycle. "Regular period ends..." refers to when your Anytime Period ends and your Free Download Zone period begins.

 

Once I hear back from the engineer regarding your unexpected usage on the 9th, I'll let you know.

 

Since then, has this happened again? Your Anytime Bytes being used before 7am?

 

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

Liz does anyone still have the ability to modify https://customercare.myhughesnet.com/ ???  Because there it states the following, which leads one to believe it also applies to Legacy customers...  Appears the last time it was touched was in 2015....

Great news for our HN9000/SPACEWAY customers! We’ve enhanced the Download Zone associated with your service plan so that it now works on YOUR local time, rather than our (Eastern) time. With this update, you no longer need to remember, convert, or schedule based on another time zone. All you need to do is remember that your Download Zone is from 2 am-8 am in your local time zone.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    C0RR0SIVE I'm not sure... we've been saying for a long time that we were getting rid of that site... I've heard again here that it's supposed to go away soon, but we'll see if that actually happens.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    I too have heard it will go baibai, for many many years now. :)