Work site still blocked

[Six60street]

So the saga continues , last Sept. to this Jan hn worked great , now after modem after modem and tech inspection ,6 months later they finally say nothing they can do,.........so i can not use this system for my work. here we are in 2024 with allllllllllllllllllll this knowledge and yet still broken. im having to use my phone for a hotspot to gain access to my work. the lack of communication is one of the biggest problems, to worried about  howed we do......................very frustrated to say the least

[GabeU]

Can you use a VPN to see if you can get around whatever the problem is? 

If you don't have one and don't want to spend money on one, ProtonVPN has a free version that works great. Granted, I know using a VPN with HughesNet can cause speed issues.

[Six60street]

Tech came out and tried everything, new modem, reset , he verified its a HN problem and basically said it cant be fixed. so i guess im stuck in a contract with a product i can not use as it was delivered to me in performance description when i made agreement to purchace

[maratsade]

"so i guess im stuck in a contract with a product i can not use"

You're not stuck at all.  There are solutions, but now your best bet is to wait for one of the HN reps here to see your posts and get involved, and hopefully they will do soon today.  @Damian , @Remy , @Amanda , @Liz 

You can also connect with the reps using social media -- I believe they are on Facebook and X. 

[GabeU]

Did the tech try a VPN? 

[Six60street]

He did, he even brought his personal lap top in and tried to hook to theweb site, no go......tec said latency is the problem and its un fixable, he even got on the phone with another tech, and they both said  " nothing can be done"  5-23 to 1-24 it worked flawlessly  then all of a sudden  err  connnection reset  .....................i wonder if i might be able to get a reduced rate or termination fees waved?    not sure what to do  

[Damian]

Six60street,

While it is true latency is unfixable due to the nature of satellite internet, it is strange it was able to work for a long period of time and now no longer does.

The only other thing I can think of is if the work site made the rules more strict in regards to what type of connection is allowed to connect to their site. Or the time out window on the work site is sensitive and since there is higher than normal latency with satellite internet, it doesn't allow a connection to be established. The best thing I can do is run remote diagnostics to see if there is anything else that could be possibly contributing to this. If you would instead like to consider terminating the account, you would need to call our support line a 1-866-347-3292 to inquire about a termination fee waive. I can, however, private message you details about your current contract termination fee, if there is one present. I am very sorry this has happen and apologize for the inconvenience. -Damian  

[Six60street]

Hey Damian,.........i dont understand that lingo very well, alls i know is that it worked exelent at first....it works perfect on my phone ......would you pm me please  .......... the web site has not changed a thing as far as they say................... its the only highspeed internet availble in our area so we are strapped sorta speak.....it works fine for my wifes work......vpn hospital...................thanks man   rob