download speed took a dive 4 days ago

[john.fenley1]

Any tips or tricks to restore the excellent HughesNet service I have had over the last decades? 

Date Recorded	Download Result(KBPS)	Upload Result(KBPS)
11/21/2018 12:52	509	518
11/21/2018 11:07	633	348
11/21/2018 11:04	318	746
11/21/2018 9:09	625	1854
11/21/2018 9:06	372	689
11/21/2018 8:19	1329	1850
11/21/2018 8:16	934	659
11/26/2017 17:26	23514	394

Thanks, John

[maratsade]

You should create a free account at Testmy.net, as these are the only speed tests that HN accepts.  You would then run some speed thests there and the site keeps logs that the mods or engineers can view and analyze.   

Do you have Gen 4 or Gen 5? 

[john.fenley1]

Gen 4 and will use testmy.net, thnaks, John

[maratsade]

John, make sure to connect your device directly to the modem via Ethernet cable  (this helps determine whether the problem is with the modem).  Also note that  the recommended test file sizes for Gen4 are 12MB for download and 2MB for upload.

@john.fenley1 wrote:

Gen 4 and will use testmy.net, thnaks, John

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[john.fenley1 · Accepted solution]

I had a chance to call tech support and the thought is the modem has failed due to age. I was given the opportunity to rent/lease a new modem and move to a super new 20GB plan (currently 50/50 @ $100), two-year contract while on the same satellite. Is there some else to call? I know, customer retention; just venting. Thanks, John

[Hardy]

Hello John,

Thank you for reaching out. I apologize for the delayed response. I have reviewed your account, and it seems your beam is one that is being worked on with improvements expected in the next 2 weeks. I hope this helps. 

Thanks,

*Felicia*

[Hardy]

John,

  It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Thanks,

*Felicia*