email problems

[hooterville]

Hello,

     I am once again having trouble getting email.  It seems to be working fine on my phone but I can't seem to access it on my computer.  When I try to get email this is the message I get - 

HTTP ERROR 504
Problem accessing ZCS upstream server. Reason: Cannot connect to the ZCS upstream server. Connection timeout.
Possible reasons:

upstream server is blocked by a firewall
upstream server is failing to send back the response in time
upstream server is down
Please contact your ZCS administrator to fix the problem.

Powered by Nginx-Zimbra://

Any thoughts?

Thanks,

Mary S.

[Liz]

Hi Mary,

Thanks for posting and providing the error message, that helps a great deal! When you access your HughesNet email via phone, are you using a third party mail client or are you logging into the HughesNet site and tapping on the My Email link in the top right corner like in this screenshot?:

When trying on the computer, which browser are you using? Does the error pop up in a different browser?

Thanks,

Liz

[hooterville]

Hello Liz,

    When on the computer I have tried two different browsers, Chrome and Edge.  Neither one work.   I got the same error notice in both browsers. 

I just tried once again to access my email on Chrome and got this message - Network request failed with status 504- "Gateway Time-out"

    On my phone I am using the mail app that came with the phone (iPhone).  This works.  I am not using the Hughesnet site on my phone.

Mary

[Liz · Accepted solution]

Good morning Mary,

Thank you for your patience, our e-mail admins have resolved this so email should be accessible again. Please don't hesitate to drop by again if you have other concerns.

Thanks,

Liz

[hooterville]

Thank you Liz,

     Things seem to working good now.

Mary S.

[Liz]

Wonderful, I appreciate the confirmation!

-Liz

[maratsade]

I tested this (all browsers), and it was the same as the last time , Error 504, connection to upstream timeout.  The last time this happened to Mary, I tested it too, got the same error, but the issue was fixed within a few minutes. 

Edit @1:27 p.m.: Webmail is loading for me now (much more slowly than usual, though). 2:11 p.m., email down again, Error 504 is back. 

[Liz]

Thanks for the clarification, Mary!

Thanks for also checking, maratsade, I'll include this in the new note I'll add to the escalated case.

-Liz

Edit: The email admins are working on this now. I'll post back once I have more updates.

[maratsade]

I can open Webmail just fine now. It's a bit slower than usual but it opens.

[hooterville]

Hello Marastade,

    I have checked this morning and it is working okay now.  Yesterday afternoon it was working but very slow as you said.  It took a long time to respond.