"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs

[stongate]

In IE, states "This Page can't be displayed, in Safari, states cannot connect with server, in Chrome, states I am offline.

Time of day does not matter and device does not matter. Have cleared cache, connected device directly to modem with ethernet cable, changed DNS address, restarted modem and device.

It appears "Amanda" Moderator was able to help "Don4" on 6-20-2016 and seems to have resolved his issue.  I am at my wit's end. 

Please HELP!

[GabeU]

@stongate

Are you able to bring up the System Control Center by typing 192.168.0.1 into the address box and hitting enter?  If so, are both boxes at the top of the page green?  

How are you connected to the HT2000W?  Directly with a LAN cable or through WiFi?  

[stongate]

Both lights are green. Have had laptop connected by ether net and connected by wifi. Called customer service yesterday afternoon. They had wrong serial # of modem. Got that fixed, worked for 6 hours then exactly at 11 pm central time lost internet connection on all devices

[stongate]

When I do ipconfig from my command prompt it shows the modem address as 192.169.42.1, which doesn't match the 192.169.0.1 address it should be.

[stongate]

168, not 169.

[C0RR0SIVE]

The modem is a combo router and modem...  Having a LAN side address of 192.168.41.x is normal, as that is the router side IP address.  192.168.0.1 is the modem side of the unit which reports the status of everything.

[stongate]

Ok, but I'm still not connected.

[stongate]

The guy with Home Tech Support said that was an issue is the reason I brought it up. He also said there was an initial setup issue on HughesNet end which is why I haD Internet service the first day, then yesterday when the new modem was finally entered in HughesNet end yesterday and then at 11 pm on the dot last night I lost connectivity.

[stongate]

If of any interest to HughesNet the reference numbers I kept track of are 104675337, 104678239, 104717891, 104718621, 104752791, and 104763669

[stongate]

Right now I can't even connect to 192.168.0.1 thru wifi