"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs

Sorry no help but just an observation. I thought the new combined modem was supposed to fix all these kinds of issues people had with wireless. Guess not.

I personally love having the use of both bands on my ASUS router and never a problem accessing both. Really beginning to look like a case of "lowest bidder" syndrome.

All the problems here with the wireless side of the modem/gateway, especially the 5 GHz side, is not good. And this site is usually representative of only a small fraction of those having problems.

Sure hope they come out with a firmware or hardware change soon. Although the latter fix would be quite expensive for them.

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BirdDog wrote:

 

I thought the new combined modem was supposed to fix all these kinds of issues people had with wireless. Guess not. 

 

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I think it does for a lot of people, at least in the most basic sense.  I do wish that they had included a traffic meter in the router's GUI, but it doesn't at all surprise me that they didn't.  I don't think the overall number of people experiencing the 5Ghz radio problem is large, but it's enough that they are acknowledging it and working on a fix, so it's definitely not just a few, isolated incidences.   

I, personally, like the fact that I don't have to have a separate piece of equipment to connect wirelessly.  I connect that way so seldomly that I would normally not even have my router connected, and would take it out of the nearby cupboard and connect it when I needed to use it.  The HT2000W makes it easier, and less cluttered.  I think it's more simple for people to set up, too.  With that said, again, it's a very basic router, and may not have the bells and whistles people may be expecting these days.  It's enough for me, though, with the exception of my cell phone.  My cell works just fine with my Netgear router, but I can't get it to connect to the HT2000W, no matter what changes I make.  

Personally  I would disable  all modem internal wireless functions until such time as a new HT2000W  firmware update is released.

I would  then use a personal router, preferably  one with a data tracking function.

Set the router  LAN  IP to 192.168.1.1  so as to avoid IP conflicts  with the Hughes modem.

Enable DHCP in the routers internal settings.

Change the default GUI username and password, enable wireless  encryption  on both 24 and 5 GHZ frequencies.

Disable all guest accounts  as well as WPS  and remote access.

I suggest an Asus model  that has the Traffic Analyzer  function.

Stongate...

First, what type of device, and operating system are you trying to connect with?

Second, connect to the HT2000w with a known good network cable.

Third, insure you have your Network Adapter set to Automatic so that it requests an IP address, as well as DNS address.

Fourth, visit http://192.168.0.1 and tell us exactly what you see.

If you are unable to test with a WIRED connection, then unplug the modem at the wall for a few minutes, and shut your computer down.  Then plug your HT2000w up, give it about 5 minutes to boot and register, then try turning your computer or device back on and connect to the device.

Make sure you disconnect your laptop from any wifi network, especially the Guest network.

If you was connected directly, and had no connection to the guest wifi network, then you should have been able to access http://192.168.0.1 when you could get to a few websites.

I believe it.  I have no reason not to.  I just can't, for the life of me, figure out why it won't connect to it. 

One of the difficult things is that one of the more adept people could probably figure it out pretty quickly were the computer in front of them, or at least figure out where the problem lie even if it couldn't be fixed right away, but that's the unfortunate thing about trying to do it through this Community, or any other form of social media, for that matter.  It's frustrating, for sure, as it is for you, too.

I feel for you.   

May seem obviuos but have you tried a new, known good, ethernet cable?

Hello stongate,

This is a pretty interesting problem you've got and I'd like to help out. After looking at your system I see there are 2 devices currently connected to the 2.4Ghz wireless band with MAC addresses ending in 3c:18:8a and 6b:fb:e3 (last one is showing as an Android device). There are currently no devices detected on the 5Ghz band or wired LAN connection. This does not mean something isn't connected, but might be powered off or asleep.

So I want to break this down based on the infromation I have so far:  

1. None of my devices recognize the IP address 192.168.0.1...

    1a. ...but all devices can load google, yahoo, Facebook websites.

2. When I use search engine for Google I can't click on any other links of websites I want to visit. 

In regards to 1 and 1a, can you try visiting http://systemcontrolcenter.com instead of the IP address?

For 2 if you can get to google but not the results, this is usually a caching issue. Does that same behavior occur on all your devices?

Lastly, can you try to ping a few sites in command prompt? 192.168.0.1, google.com are good starts. Let us know the results. I hope this helps us move forward faster on getting your issue resolved.

Thank you

Amanda