randalldb wrote:
That is from a cable connection, wifi turned off, 3 ft cable to modem
If you're referring to the following, and if at least some of the other recent tests have been run via WiFi, it may suggest that the problem lies in the WiFi connection. Perhaps a problem in the settings, the signal or even in the device itself, but it's only a single test, so it's hard to really know.
If I may make a suggestion, I'd give your LAN cable tests and your WiFi tests different labels. There's even a "WiFi" label, though there's no "LAN" label. This way it will be easier for compartative purposes.
I was just clarifying what GabeU said, which I think you misunderstood. I believe that HN reps are working with you on your slow speeds and they are currently addressing the issue; it seems Liz may be waiting for a reply to her post. Unfortunately, the cause of these issues often takes a while to identify,especially when the equipment is working as it's supposed to, which seems to be the case here -- it takes a while to figure out what may be happening on your side of the equipment, and we all know that this is very frustrating, so we all sympathise with you.
randalldb wrote:i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi
I don't see WiFi. Your reply caused me to assume, apparently mistakenly, that you were referring to the most recent test. And with you having noted that it was while directly connected I assumed, again mistakenly, the at least some of the prior tests were not and that they were instead run via WiFi. Going by those mistaken assumptions, and with your most recent test (as of that time) being good, but the prior ones not being quite slow, I figured that the problem may be with your WiFi.
My mistake.
OK, so on Netflix, what's the playback quality? We recommend setting it to Auto, so for your reference, here's how to get to those settings in Netflix.
Any difference?
If not, please let me know which device you normally use to stream Netflix. If it's a device that can be connected to the HughesNet modem via ethernet cable, please try isolating that for troubleshooting purposes and let me know if you see a difference.
To isolate the device, use an ethernet cable to connect it to the HughesNet modem.
Then disable the wifi on the modem via your System Control Center (SCC):
Visit www.systemcontrolcenter.com
Below the HughesNet logo, you'll see a menu
Click on Wi-Fi settings in the menu
Log in (default username and password are "admin" all lowercase)
From here you should have access to your Wi-Fi settings.
Uncheck "SSID Enable" under each tab for the 2.4 GHz, 5 GHz, 2.4 Guest, and 5 Guest networks.
For an illustrated guide to getting to these wifi settings, you can also use this guide starting on page 4.
Once wifi is disabled, and your streaming device is directly connected to the HughesNet modem via ethernet cable, test streaming on Netflix and let me know how that goes.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hi randalldb,
Thanks, instead of running speed tests, please just try streaming and judge the streaming performance. Are you abe to stream successfully with minimal interruption?
-Liz
That points to congestion. Can't fix that.
randalldb wrote:
but as the day goes on it gets worse
