I'm new to HN and I've been dealing with this exact same thing from the start. It says were connected without internet just to randomly come back 2+ hours later. Then when I call they say everything looks fine on there end just for hours later it to come back. I've only had this service for 2 days and have had nothing but issues. I hope they figure out what's wrong with your internet!
If they say everything looks fine, it's because it does, at least from their side. That doesn't mean there isn't an issue, though. You may want to start your own ticket by going to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport, clicking on the blue button labeled +Start a topic, and giving as many details as you can about the issue. A Hughesnet rep will get back to you. You will recognize the reps because they have the letters MOD next to their name.
