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Playon having issues with slow download speed?

spydermike
Sophomore

Playon having issues with slow download speed?

I have tried to find a solution to actually be able to use our HNS service for something other than just emial and very light browzing (no videos).  It was suggested here that Playon could be a solution - to download during the early morning so as to have better performance due to less traffic and to not affect our daytime data cap.  I am now working with Playon Tech Support (who have been great) to understand why that is hit and miss.  We are able to download maybe one or two shows and then due to stalls and buffering the recording stops.  This happens to at least 50 percent of the attempts.  Sometimes we have to try several days to download a single one hour show.  Meanwhile, each attempt takes away data from our allotment.  This is all being done after 2am and before 8am.  Ugh.

 

Anyone here have any advise or experience with this?

 

Thanks

55 REPLIES 55
maratsade
Distinguished Professor III

Re: Playon having issues with slow download speed?

When you say "We are able to download maybe one or two shows and then due to stalls and buffering the recording stops" you mean that the downloading stops, right?  Recording happens in the cloud, bypassing your system completely.

 

POC is sensitive to congestion, so if there is congestion at the time when you try to download, the downloads will slow down or will stop.  Unfortunately congestion can pop up at any time. 

spydermike
Sophomore

Re: Playon having issues with slow download speed?

Hi maratsade,  what I mean is that if I queue three 1 hour shows to record between 2:15am and 7:55am, the forst two shows record fine but the third records only 2 minute of frozen frame and then stops.  I get a message that my video has recorded.  

 

Playon is researching this.  The same effect happens during peak times like right now when I just tried it for them.

 

I am not usingPOC.  I have the app on a dedicated Win10 Laptop.

spydermike
Sophomore

Re: Playon having issues with slow download speed?

I then tried to just queue the one show for the next night, and same thing again, then again the next night.

maratsade
Distinguished Professor III

Re: Playon having issues with slow download speed?

Gotcha. 

So you have PlayOn Desktop, or do they make a PlayOn Cloud app for PC?  I used to have the PlayOn Desktop app and it was awful.  

 

spydermike
Sophomore

Re: Playon having issues with slow download speed?

I have it on the PC and there is no cloud app for PC.   When did you try it and what was so awful about it?  

maratsade
Distinguished Professor III

Re: Playon having issues with slow download speed?

OK, so you have PlayOn Desktop. I had it a couple of years ago and I had two main issues: Recording AND downloading both use data (so your data gets used up very fast), and downloading was very spotty and often gave me errors, so I had to keep trying to restart the download.  

 

I ditched the desktop app and went with PlayOn Cloud. It uses no data at all to record, and I have very few issues with downloads. 

spydermike
Sophomore

Re: Playon having issues with slow download speed?

Things may have changed...my video folder for Playon was created 1/2/21 and contains 53Gb of video downloaded.  My HNS account has 35.2 Gb used from my Bonus Zone date allotment...I still have 14.8Gb to go and my period ends in 2 days.

 

 

spydermike
Sophomore

Re: Playon having issues with slow download speed?

The only issue we have with it (so far) is with Amazon Prime and the HNS buffering.  Playon is looking into it.

maratsade
Distinguished Professor III

Re: Playon having issues with slow download speed?

"Things may have changed"

 

Totally possible. I hope the PlayOn techs have an answer for you soon!