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Community Error

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Associate Professor

Community Error

Not sure if this is a problem with Firefox's updated tracking protection or a pileup on the network, but...

 

When trying to login to Community, SkyLogin has been generating a 404 page for /idp/error-404.jsp.

 

Hitting the back button then retrying to login works normally. Weird stuff.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
11 REPLIES 11
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Distinguished Professor II

Re: Community Error

I've had that issue too, intermittently. 

 


@MarkJFine wrote:

Not sure if this is a problem with Firefox's updated tracking protection or a pileup on the network, but...

 

When trying to login to Community, SkyLogin has been generating a 404 page for /idp/error-404.jsp.

 

Hitting the back button then retrying to login works normally. Weird stuff.


 

Highlighted
Moderator
Moderator

Re: Community Error

Hi Mark,

 

So this is an intermittent error you're seeing just on Firefox? I checked if I would come across that error too, but logging in went as normal.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Distinguished Professor II

Re: Community Error

I've seen it on Chrome too.  EDIT: I'll take a screenshot if it happens again. 

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Associate Professor

Re: Community Error

I've just noticed it in Firefox/75 so far.

 

Reason why I bring it up is because they've really clamped the tracking algorithms in this one. Had problems on other sites so am just wondering if the 404 was due to a cookie that wasn't set or a js that didn't work.

 

I'll try on Safari and Chrome as well.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor IV

Re: Community Error

@MarkJFine 

 

I've been getting the same error off and on since it first started back on 4/18.  I didn't see it today, though, but I did yesterday.  

 

On Saturday it took me six tries to finally get in.  

 

I'm using Chrome.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Teaching Assistant

Re: Community Error

I'm having this issue as well. I'm still using Gen4.

I got the error when I tried to reply.

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Distinguished Professor II

Re: Community Error

Here's the error on Chrome.  This happens when clicking the "Sign in/Register" button.   

 

skylogin-error-2020-04-28_1000.png

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Moderator
Moderator

Re: Community Error

Thanks folks! I'm going to escalate this to our devs so they're aware. I finally also ran into this error twice this morning trying to log in.

 

I'll pop back in if I have additional questions.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: Community Error

Hi folks,

 

Our devs addressed this on our end. Please let me know if you ever see this error pop up again.

 

Thank you!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.