I started my service July 2018. My service has been down 3 times - basically monthly. My latestest outage started the weekend of 12/1. I requested a repair tech and it was schedule for 12/10 (totally unacceptable to wait 10 days for a repair). I called on 12/6 and not only the operator (Sofia Lopez) hung up on me, then I called again and ended up with her again and I requested to speak to a supervisor and was told "they were in a emergency meeting" at 8pm CST. They were supposed to call me back and I have yet to receive such a call back.
I should not be obligated to stay in a contract with a company that is clearly not providing their side of the deal. I pay on time, promptly without hesitation or question, I should receive the same thing back. I understand things happen and service do get affected but once a month? Waiting 10 days for a repair person?
I have a small business that I depend on to suplement income for my household. My business is 100% reliable on the internet. The fact that the service is so ireliable has already cost me partnerships in business that represented over $500 a month of income loss and now being down 10+ days is costing me time, money and customers. If they can't provide the service they are advertising and being paid for then I should be allowed to walk away of the contract because is clear that I am holding my part of the deal but they cannot.
Oh yeah, and I called today as well, was put on hold 3 times to "wait for a supervisor" who never got on the phone, then was promised a call back (4 hrs ago) that has not happened. So now I wait for not 1 but 2 callbacks while my service is down and I continue to loose income.
