Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago
Solved

Login timeout question

How long is the login timeout for the community? It  logs me out within minutes, when it used to take a lot longer to do so.  Has that changed?
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thank you for your patience on this, we've confirmed that the source of the latest logout behavior is also not on the community side, but now that's both sides saying it's not their issue. LOL At this point I can only venture a guess that when we fixed the previous logout issue to ensure customers were securely being logged out of the system, this came with other unexpected side effects. 

     

    I know from my experience, it changed too; when I'm signed into the community, but launch a community profile link from another site in a different tab, the community in that new tab is logged out (and logs me out from my initial logged in tab as well). And it only happens with community profiles. Weird.

     

    While this is a minor annoyance, as maratsade said, I wish we could've pinpointed what's going on. Of course, should anything change drastically, please let us know so we can tackle it.

     

    Thanks,

    Liz

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Thanks, Liz . Not sure how a screen recording would be beneficial with this specific issue, because if I stay on the page I tend to stay logged in, and when I'm not on the page, I'm on other tabs doing other tasks that aren't related to the community site. 

Liz's avatar
Liz
Moderator
5 years ago

Yeah I think it's just to get the clearest picture of what you're experiencing, but I think your description "More data" should be enough; at least it's enough for me. I'll keep you posted on your case updates.

 

-Liz