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Rainyday8169
Freshman

My thoughts?

The people who claim to want to help come across as arrogant, condescending and downright rude. 

I would also like to know why I can't comment even on my own post.

I should also mention that I can't even get this site to load on my phone unless I disconnect wifi because my HN connection is useless even for a page with no images to load.

I think it's pretty sad that there are so many people who feel like they've been tricked into a contract and Hughesnet never addresses that at all

I live in a remote area so I have no choice and I feel totally taken advantage of 

I was told numerous lies by the sales girl and have been told even more lies that contradict each other with each call I've made in the  3 weeks I've been a customer. I thought maybe someone here could be helpful but I'm seeing a lot of what looks like victim blaming here.

Someone complains about being tricked into a contract for an unusable service and theyre told to pay to leave if they don't like it.

And apparently there are so many  unhappy people that the community has actually forbidden many of the words one would expect to see in a complaint from being used here at all even tho they aren't the kind of words that would normally be sensored.

If you are so irritated by people complaining instead of talking down to them, why not try to do something to address the complaints? 

 

10 REPLIES 10
maratsade
Distinguished Professor IV

Is your sales call recent?

January 7th, 2021

maratsade
Distinguished Professor IV

Given your sales call is so recent, you should ask for a sales call review. Go to the Tech Support area, start a new thread, and request that the reps review your sales call. Explain what things you think were misleading.  The review typically takes about 7 business days and a rep will get back to you via private message and explain what they found. Good luck!

 


@Rainyday8169 wrote:

January 7th, 2021


 

GabeU
Distinguished Professor IV


@maratsade wrote:

Given your sales call is so recent, you should ask for a sales call review. Go to the Tech Support area, start a new thread, and request that the reps review your sales call. Explain what things you think were misleading.  The review typically takes about 7 business days and a rep will get back to you via private message and explain what they found. Good luck!

 


@Rainyday8169 wrote:January 7th, 2021

Since it concerns the account itself, I would make the sales call review request in the "MyAccount and Billing" section, not Tech Support.  

Thank you

I appreciate the suggestion and will try it.

maratsade
Distinguished Professor IV

Glad you will take advantage of that option! Gabe is right,  it should go under myAccount and Billing.  The sales call review has solved issues in the past for people (not everyone, though), and I hope you see some benefit too.

 


@Rainyday8169 wrote:

Thank you

I appreciate the suggestion and will try it.


 

GabeU
Distinguished Professor IV


@Rainyday8169 wrote: 

I would also like to know why I can't comment even on my own post.


Because it was locked.  

 

You're topic was nothing more than a rant, which attracted the same.  So, it was locked by the reps.

 

This is a SUPPORT Community.  If you're looking for help, please ask for it.  If you're just looking to rant, please do it elsewhere and leave this support community for its intended purpose.

I can see that I am not going to get any help with my issue here. 

This so called 'community' feels more like a Hughesnet cult  and the regular posters just keep repeating The same thing in an unnecessarily condescending way only welcoming those who are pleased with Hughes and sensoring anyone who isn't. 

I will take you up on your suggestion to go elswhere with my issue

 

 

maratsade
Distinguished Professor IV

n/c

 

 

GabeU
Distinguished Professor IV


@Rainyday8169 wrote:

I can see that I am not going to get any help with my issue here. 

This so called 'community' feels more like a Hughesnet cult  and the regular posters just keep repeating The same thing in an unnecessarily condescending way only welcoming those who are pleased with Hughes and sensoring anyone who isn't. 

I will take you up on your suggestion to go elswhere with my issue


For reference, most people who come to this support community are not pleased with their service, or at least not at the time, as they're experiencing some sort of issue.  It's not a 'cult'.  It's just not social media.  It's for support.  

 

This Community is one of the best avenues of receiving help because it's not only monitored and run by corporate reps, but those same reps have direct access to the engineers.  Whether you take advantage of the help available, however, is entirely up to you.