Forum Discussion

chrissmith's avatar
chrissmith
New Member
7 years ago

$9.99 new customer discount promised by sales person not applied

Hello, when I setup this account I was told that I quilified for a $9.99 that would offset the Static IP address cost of $9.99. I just talked with the billing department Case number 116146809 he stated that he did not see a discount bing applied and I would have to request the sales conversation be pulled and reviewed. there will be several calls to be reviewed because the sales person returned my call.

 

Thanks

chris

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Chris, 

     

    Welcome to the community! Glad you made it, we can certainly help look into this. I pulled up your account and I do see a discount on the account which covers the IP adddress cost. Please check your private messages (PM) in the top right corner, I'll send you a PM with more detail.