Forum Discussion

Ryan11433's avatar
Ryan11433
Junior
4 years ago

Account Update question

Note: They told me to question you as you are res department so you should know the answers? (see screenshot that I have provided.)   Again do I wait until after 01-28-2022 to upgrade to Business 1...
  • Liz's avatar
    Liz
    4 years ago

    Hi Ryan,

     

    Thanks for reaching out. Wait after 1/28 to be sure to avoid the ETF. Tokens lose value upon termination. Hope that clears things up!

     

    -Liz

GabeU's avatar
GabeU
Distinguished Professor IV
Ryan11433 wrote: 

I'm Customer Since: 06/28/2019 but switch to 50 since 2-10-2020. What month you think I'm at now? 13th or 20th?

Considering Liz said "Wait after 1/28 to be sure to avoid the ETF", I'd say your 13th, because of the prior upgrade.  Normally changing plans, whether up or down, doesn't start a new contract, but with your rental fee changing and Liz stating 1/28, it suggests that the change was actually to a different type of service rather than just a move up or down between plans.  Liz would have to confirm this.   

 

On a side note, sorry.  I had forgotten that you're not able to call them.

Ryan11433's avatar
Ryan11433
Junior
4 years ago
GabeU wrote:
Ryan11433 wrote: 

I'm Customer Since: 06/28/2019 but switch to 50 since 2-10-2020. What month you think I'm at now? 13th or 20th?

Considering Liz said "Wait after 1/28 to be sure to avoid the ETF", I'd say your 13th, because of the prior upgrade.  Normally changing plans, whether up or down, doesn't start a new contract, but with your rental fee changing and Liz stating 1/28, it suggests that the change was actually to a different type of service rather than just a move up or down between plans.  Liz would have to confirm this.   

 

On a side note, sorry.  I had forgotten that you're not able to call them.

Ok I look forward for her response and I'm still not changing anything yet.

Edit: I have been printing out invoices per 28th since the upgrade to 50 there are twelve of it now from 02-28-2020 but it is weird that I only got ten months of $50 discount instead of twelve months that you guys said at Solved: $50 dollars increase before contract ends why? - HughesNet Community - 131463. Oh well it's fine I guess because the $50 discount is not a big deal. Of course maybe it is 13th month after 2/28?