Forum Discussion

MolliWog's avatar
MolliWog
Freshman
7 years ago

Account cancellation + ETF waiver for misrepresentation

Hi, I would like to cancel my service with HughesNet and have the ETF waived due to misrepresentation on behalf of the representative who LIED about my ability to transfer account ownership. I began ...
cancellation
Early Termination Fee
ETF
MolliWog's avatar
MolliWog
Freshman
I appreciate your potential cooperation Jorge and I believe the 1 year term of my lease was mentioned during sigh-up with the sales representative. That said, whether or not I was aware of the potential, or did or did not have intent, to move prior to the full term of my commitment doesn’t absolve the representative of responsibility to provide complete information and allow fully informed decision making on the part of a prospective customer.

Ultimately however, I do need to cancel my account by June 19 to avoid further service fees when my suspension term ends. Are you able to facilitate that through this format as well?
Jorge's avatar
Jorge
Alum
7 years ago

MolliWog, I can assist you with your termination. I would like to also inform you that the Early Termination Fee is applicable from the day you started service with us, so the recommendation to suspend the services was not nefarious. Your Early Termination Fee currently stands at $295 for the internet and $150 for the voice service totaling $445. Further, you must return your HughesNet modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). 

 

If you are ready to cancel I can process the request. Please send me your address via a private message so we can make sure we have the address to send a return kit. Here is a link with more information on the equipment that needs to be returned, http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041328-0001_a.pdf.

  • MolliWog's avatar
    MolliWog
    Freshman
    7 years ago
    Thank you Jorge, but I believe we had moved on to determining the nefariousness of the issuance of incomplete information on the part of the sales representative who signed me up for HughesNet’s service in early 2017, and not the representative who instituted my service suspension when I moved at the end of 2017.

    You asked if I had informed my sigh-up representative of the potential for me to be unable to complete the term of my commitment, and I answered that I believed the 1 year term of my lease was mentioned to that representative. Knowing that I only had a 1 year lease should have been sufficient prompting for that representative to inform me of how the different equipment options would affect my account in the future if I chose to move at the end of its duration, but they did not and as I said above, even if I had not informed that representative of my future potential or intent to not complete my term it does not absolve them of negligence in providing incomplete information to prospective consumers.

    Since I did provide the sales representative with information that suggested I might be unable to complete the term of my commitment, and they in turn did not provide me with the necessary information to make an informed decision about the setup of my service, will you waive the $455 ETF?
    • Jorge's avatar
      Jorge
      Alum
      7 years ago

      MolliWog, I understand your situation so I am willing to work with you and I will waive half of the Early Termination Fee. Again Please send me your address so that we may send a return kit to the proper address.

      • MolliWog's avatar
        MolliWog
        Freshman
        7 years ago
        Thank you Jorge, I really appreciate your cooperation in waiving half of the ETF and I've sent you my mailing address.

        My on file card information is no longer good. Will I be able to just pay online once the bill is generated or should I send you my updated billing info too?
    • MolliWog's avatar
      MolliWog
      Freshman
      7 years ago
      Jorge, I need you to address my previous reply before I can approved cancellation of my account. My suspension period ended on June 19 and I would like to get this finalized asap please.