Forum Discussion

MolliWog's avatar
MolliWog
Freshman
7 years ago

Account cancellation + ETF waiver for misrepresentation

Hi, I would like to cancel my service with HughesNet and have the ETF waived due to misrepresentation on behalf of the representative who LIED about my ability to transfer account ownership. I began ...
cancellation
Early Termination Fee
ETF
MolliWog's avatar
MolliWog
Freshman
Hi again Jorge, thanks for all your help so far. I recieved the HughesNet return kit a few days ago and have a couple questions about how to handle curtain aspects of my equipment return.

1. I have a device that hooked up to my router that was for the HughesNet landline I had alongside internet service. It has a power cord and an Ethernet cable that go with it. Do any/all of these items need to be returned? I don't see them mentioned at all in the instructions inside the kit.

2. When I spoke to the representative in December (as previously mentioned) I distinctly remember clarifying with him that I only needed to take the equipment that was inside the house and that I did not have to do anything in relation to the satellite dish, but according to the return kit instructions the radio transmitter needs to be removed from the dish and returned. I do not have the radio transmitter, nor do I have the means or option of retrieving it now.

If I had been properly informed by the representative I spoke to in December I would have the radio transmitter to return now as it was easily accessible at that time, but now it is not. Am I going to be charged for being unable to return the radio transmitter even though my inability to do so is the direct responsibily of the representative who misinformed me?
MolliWog's avatar
MolliWog
Freshman
7 years ago
Jorge there's another issue now that I've just become aware of. On June 23rd $123.55 was charged to a card that had been on file for auto-payment on my account, but as previously mentioned is no longer a good form of payment for me. I'm also not sure how HughesNet was even able to process the payment as I recieved a new card within the last month due to fraudulent activity that was perpetrated against that credit card account and the information HughesNet had should have been invalid.

Those things aside, why am I being charged $123.55 for what I'm assuming is the monthly service bill when my service was cancelled on June 22nd/23rd? My 6 month suspension period ended on June 19th, that's only 3-4 days of lapse between the end of the suspension period and cancellation of my account. At most I should be subject to a prorated amount for the 3-4 days of lapse, but not an entire monthly bill.

Secondarily, my current account balance shows I owe $308.04 by July 3rd, but when I click to view the current invoice it shows me an invoice for the $123.55 payment that was processed on June 23rd. I do not want any other payments to be processed on the card that was charged on June 23rd. Further, I need you to please reverse the payment from June 23rd, remove the auto-payment information that's on file, and issue me an accurate invoice for the 3-4 days of lapse (at most), the agreed upon ETF, and any other applicable fees that I can pay on my own accord with the correct form of payment.