Hi again
Jorge, thanks for all your help so far. I recieved the HughesNet return kit a few days ago and have a couple questions about how to handle curtain aspects of my equipment return.
1. I have a device that hooked up to my router that was for the HughesNet landline I had alongside internet service. It has a power cord and an Ethernet cable that go with it. Do any/all of these items need to be returned? I don't see them mentioned at all in the instructions inside the kit.
2. When I spoke to the representative in December (as previously mentioned) I distinctly remember clarifying with him that I only needed to take the equipment that was inside the house and that I did not have to do anything in relation to the satellite dish, but according to the return kit instructions the radio transmitter needs to be removed from the dish and returned. I do not have the radio transmitter, nor do I have the means or option of retrieving it now.
If I had been properly informed by the representative I spoke to in December I would have the radio transmitter to return now as it was easily accessible at that time, but now it is not. Am I going to be charged for being unable to return the radio transmitter even though my inability to do so is the direct responsibily of the representative who misinformed me?
