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After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

New Member

After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

I just purchased internet with hugged net due to moving into a place someone had an outlandish bill with century link(great service) they Have not came out and installed anything yet; what I'm asking is should I try to fond service somewhere else? Can I cancel the contract since ity hasn't started yet and get my money back?
54 REPLIES

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Depends on what area you're in and how you want to use your Internet connection. As a general rule, Cable Internet will be faster and cheaper than satellite, and usually has no (advertised) data cap.

And, yes, you can cancel your HughesNet service order anytime before installation with no problem.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Alum

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Hi Detra,

Thank you for posting and welcome to the community! Alan is correct in his explanation. Hughes satellite internet is a great service for those who have little options in their area. This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service. However I'm sure our community here will be able to offer some good quality feedback.

- Chris
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New Member

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Thank you for your quick response. Will they refund the 70.00?
Alum

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Hi Detra, 

Yes you should be able to receive a refund if the install is not completed. The best number to call would be our 24/7 support center at 1-866-347-3292.

- Chris

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Yes, any charges associated with the sale before installation should be refunded.

Just make sure you check what Century Link is offering in your area so you know your options. Depending on where you live, other options may include Cable, DSL, Wireless (WISP) Providers, Cellular and Satellite.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
New Member

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Yes-get out now!!!-I was foolish and stuck out the 2 year contract of hit and miss service -just got off the phone after 45 minutes trying to close my contract-had the connection drop (verizon phone here is excellent-huges must use their own service ) what a pain in the you know where. bubuy hugesnet- I'll never be back or refer you to anyone

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Paraphrasing what Chris said, "This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service." Most of the "get out now" comments you read on a support forum are from people like rayconn02 who have had a service problem that wasn't resolved for whatever reason. That was his first post here so we may never know what the problem is or whether it could be fixed. Many people have had their problems fixed here. 

Hughesnet currently has about about 1 million customers, and about 8,000 have posted here at one time or another. If you do the math, that's about 8 customers out of 1,000 who have posted here, and not all of those posts are negative. 

I'm a retailer and I have over 500 customers, most in outlying areas with no cable or DSL, and they can all call me if there's a problem. If a system is installed correctly, preferable by a local retailer who will take better care of you, then it truly does work very well.

Every Internet Service Provider (ISP) has unhappy customers at one point or another. Nonetheless, I recommend you consider your local options, and not just because some customer with one ISP is unhappy.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Honorary Alumnus

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Speaking as a 11 year Hughes subscriber:

Hughesnet sat internet is a connection type of "last resort".

So much depends on your location. A quality installation is also important.

While Hughesnet has data limits, there are no automatic "overage fees".

There is no way that a sat connection can compare to a ground based ISP such as Cable, Fiber or a WISP.

If your alternative is cellular, then a careful look at the data limits and how overages are applied.

My Hughes system runs very well, but then again I have taken the time to understand my systems limits and how to get the most from it. There is a learning curve.

VPN, FPS games, streaming in general and in HD in particular are a no-no as well as VOIP unless you go with the Hughes "house brand".

I have the 50/50 GB @ 15 Mbps Ultra plan available in my area and routinely get 20% above my plans rated max speed.

Again, much depends upon your location as far as system and plan availability as well as beam/gateway loading.

Just my opinion.


New Member

Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

If you have any other choice, cancel it now.  I have lousy service - slow, inconsistent, needing to reboot over and over.  My verizon LTE is much faster.