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Autopay credit card at Hughesnet HACKED

Freshman

Autopay credit card at Hughesnet HACKED

My credit card used for autopay on Hughesnet has been hacked 4 times in 2 1/2 years. Credit card number changed each time! This last time ONLY Hughesnet had my credit card info! I started suspecting Hughesnet as being the "leak" last summer when it was hacked. This time Hughesnet is the ONLY charge I put on my NEW credit card and it was hacked in about a week! Either Hughesnet or someone at Hughesnet is gving out credit card info OR Hughesnet security is so grossly lax making it very easy for someone to get credit card info stored by Hughesnet. Whatever, it is the fault of Hughesnet!

So, the "leak" has been found. It is Hughesnet!

 

I need a phone number to Hughesnet in the USA and NOT to that Philippine switchboard!

19 REPLIES 19
Moderator
Moderator

Re: Autopay credit card at Hughesnet HACKED

Good morning CoosaTotahK9,

 

Welcome to the community and thank you for posting. We can certainly look into this for you. Please let us know how you put your new credit card on file with us. Did you add your payment method yourself online? If so, what URL did you use?

 

Or did you call us to add your credit card? Which phone number did you dial? 

 

The more information helps.  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Freshman

Re: Autopay credit card at Hughesnet HACKED

I posted a complete timeline including phone numbers thursday night. I rechecked and made sure the reply was posted! I come back tonight and my reply is deleted. What is the problem?

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Freshman

Re: Autopay credit card at Hughesnet HACKED

I posted a complete timeline including phone numbers thursday night. I rechecked and made sure the reply was posted! I come back tonight and my reply is deleted. What is the problem?

And now I am reposting my SECOND reply to make sure it is posted. What is the problem?

Tags (1)
Freshman

Re: Autopay credit card at Hughesnet HACKED

I posted a complete timeline including phone numbers thursday night. I rechecked and made sure the reply was posted! I come back tonight and my reply is deleted. What is the problem?

And now I am reposting my THIRD reply to make sure it is posted. What is the problem?

 

WHY was my reply with all the info you asked for deleted? Is it because you don't want to acknowledge and investigate the HACKED credit card ?

Tags (1)
Freshman

Re: Autopay credit card at Hughesnet HACKED

I posted a complete timeline including phone numbers thursday night. I rechecked and made sure the reply was posted! I come back tonight and my reply is deleted. What is the problem?

And now I am reposting my FOURTH reply to make sure it is posted. What is the problem?

 

WHY was my reply with all the info you asked for deleted? Is it because you don't want to acknowledge and investigate the HACKED credit card ?

Tags (1)
Distinguished Professor IV

Re: Autopay credit card at Hughesnet HACKED

If your post contained a lot of personal info, or something that violated the Community Guidelines or Terms of Service, it may have been deleted on purpose.  

 

Please stop spamming.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Autopay credit card at Hughesnet HACKED

I am RE-POSTING the information that you asked for, of which the first posting was deleted/removed:

 

On 12 March I had several unauthorized charges to my credit card. I notified my credit card company and my credit card number was stopped and a NEW credit card number was issued. Because of the previous attempts to put unauthorized charges on my credit card my username and password were changed, again. This time I also FROOZE my credit card account so that no new purchases would be accepted, only the monthly recurring charges.  At this point, my credit card used for Hughesnet had been hacked THREE times in 2 1/2 years.

 

I received the new credit card on 19 March and called the only phone number Hughesnet gives for customer service - 1-866-347-3292 - and spoke with a woman in the Philipines.

I asked her to transfer my call to someone in the US, she flatly refused! Since my hughesnet bill was coming due in one or two days I was forced to give the Phillipino woman ALL of my credit card info, including my name, my address, my new credit card number, AND the security code on the new credit card.

 

On 21 March my Hughesnet charge showed up on my new credit card.

 

On 28 March another unauthorized charge was attempted on my NEW credit card. I had not used my credit card OR given out the NEW credit card information to anyone EXCEPT Hughesnet!  I had previously suspected Hughesnet as the "leak", but, NOW, my credit card had been HACKED twice in one month and this time Hughesnet was the ONLY company with my credit card info!

 

For someone to attempt an online charge on my credit card they needed my name, my address, my credit card number, AND the security code off of the credit card! Hughesnet was the ONLY company/business that had that information.

 

Bottom Line: The "leak" of my NEW credit card information came from Hughesnet!

 

The "new" credit card has been stopped and a NEWER credit card has been issued as of 29 March. I will receive the NEWER credit card in several days. The credit card info that Hughesnet has on file right now is no longer valid.

 

AGAIN, I will not give out my personal information on a forum. If you want my Hughesnet account number or other info you will HAVE TO give me a phone number of someone in the US OR send me a private email!

 

This email exchange is now going to be copied and saved on my computer because YOU deleted my original reply and answer to your reply request!

Freshman

Re: Autopay credit card at Hughesnet HACKED

My original post contained no more than my lasted post WITH ONLY DATES to show chronological order of how the event unfolded!

 

If you do not like me verifying that my post is actually POSTED, THEN STOP deleting information that LIZ asked for and ANSWER the PROBLEM!

Highlighted
Distinguished Professor IV

Re: Autopay credit card at Hughesnet HACKED

@CoosaTotahK9

 

Firstly, Liz will already know your account number, as it's tied to your Community sign on.  If she needs any info that shouldn't be posted in public she'll ask you in a PM, not here.

 

Secondly, if your post contained nothing that violated the Community Guidelines or TOS no one would have deleted it on purpose.  It was most likely a system glitch that caused the loss of your post. 

 

Thirdly, you can verify that your post actually posted by seeing it on the site.  You don't need to spam, nor does spamming verify that your post actualy posted. Your post posted. 

 

Lastly, the reps are on M - F from approximately 8AM to 5PM EST.  You will not hear anything from Liz until at least Monday.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit