Forum Discussion
Bad information
When I called to talk to a representative last week about getting hughesnet service the person I spoke to spoke so highly about the unlimited data. I even question him and emphasized the unlimited dat...
Hello TiffanyEdinger, welcome to the community and thanks for posting! I apologize if the Sales representative misled you, but the previous HughesNet agents were correct about the data plans. However, we do offer unlimited no hard data limits, which means that once you exceed your monthly data, you are able to still browse at reduced speeds until the beginning of your next cycle. It's possible the Sales representative was referring to this, but to be sure, I went ahead and sent a request to have the call reviewed.
Once the call has been reviewed and I receive a response, I will get back to you here and let you know. Your cooperation, patience, and understanding are much appreciated.
-Brooke
Thank you so much, your help is much appreciated!
Tiffany, I have received an update for your call. I will post their findings below:
- The agent says, “The service is unlimited with no hard data limits. If you use up all of the data in the service plan, you will stay connected at reduced speeds.”
- The agent covers that the plan would be 25 Mbps and 10 GB. The customer asks after the pitch, “Did you say the internet was unlimited?” The agent responds, “Unlimited with no hard data limits, that’s correct.”
- The agent reads all final terms and conditions correctly, including all disclosures regarding the data allowance, and the customer does not have any further questions regarding data.
Based on their review, the agent disclosed the information regarding unlimited with no hard data limits, however it could have been explained better to avoid any misunderstandings. As it was mentioned before, we will never cut off your services if you exceed your data allowance, we will however reduce your speeds until the end of your cycle.
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
-Brooke
