Forum Discussion
maratsade
3 years agoDistinguished Professor IV
The reps on this site are on during business hours M-F -- they can check this for you and see what's going on. If you upgraded your subscription (for example, from Gen 4 to Gen 5), that triggers a new 2-year contract. Have you tried calling the 24/7 toll-free number? Might be worth a try.
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