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Billing email keeps changing

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mkuehner
Freshman

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also changed the email back to the correct one at least 7 or 8 times.  The lastest was on 09/17/17 Case #106269833 via chat.  I've been checking every couple of days and it was fine until today (9/29/17) and it changed back to the incorrect email.  In the lastest chat I was told I didn't change it under the billing information (which I did) so she changed it again.  Can anyone on this forum give me some kind of idea how to get this fixed since calling and chatting don't seem to work. 

1 ACCEPTED SOLUTION

Hello! 

 

Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

 

Thank you,

Amanda

View solution in original post

22 REPLIES 22

Amanda,

I just received notification at the correct email address.  Thanks for all the help.

Mary

Mary,

 

That's great news! Hope you have an awesome weekend 🙂

 

~Amanda