cancel
Showing results for 
Search instead for 
Did you mean: 

Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Freshman

Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

I've been a Hughesnet customer since before  all you could get in rural areas was dialup and even if satelite internet service under performs fiber-optic landline connection, I have been very satified with most services.

I have 4 email accounts I setup while on the old 9000 (SAN) account.

I can still login and use them but, after 9000 to Gen5 upgrade resulting in a new (SAN) account, I  can't access them in profile to manage/delete them.

Does anyone know how this can be done, Mods. Maybe??

 

26 REPLIES 26
Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Good morning Randym1,

 

  I see it's your first post here, so welcome to the community! I'd like to address your concerns, so I've pulled up your account and I see that all four of your e-mail addresses are already associated with your new SAN ending in 46. 

 

Can you please be more specific as to what's happening so I can better focus my investigation?I think I know what you're describing, please correct me if I'm wrong: while logged into the Support Center, you're going to MyAccount > Profile

 

When you go to that Profile page to manage your HughesNet Logins/Emails what do you see?

 

  Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Thanks for your attention to help.
PM sent.
Don't worry, I know to be patient and we'll versied in seeking solutions
Highlighted
Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

To let everyone know, Liz has been communicating with me through PM's to resolve this issue and I what to thank her for her help in doing such a great service for me.

 

So far what issues I've had l've used online searches, email or phone support.

I decided to use the community support forum on this issue and am glad I did.

It takes less effort and seems to be more direct with Hughesnet support staff.

I've read so many whiney comments about how they were treated and the service and found most  of them are unfounded or are self inflicted from not reading and/or not understanding the terms in which they are agreeing to and then blame hughesnet because of the agree upon terms.

I've been a hughesnet customer for several years and after having the choice of useing  dialup service or none at all. I am very please with moving from 56 kps up to between 200 kps and 800 kbs on the old 9000 system and then when gen4 and gen5 came online my speed went up to between 1.25MB to as much as 3.75MB on the 9000 and now since I've upgraded to gen5,  do need I say more?

I!ve had a few issues but never have they been worthy of getting on here and start raging about and yes I've had to wait sometimes or call back later when using phone support but what other type national companies or service providers do you not have to wait for the next available person to take your call, only in Fanacy  Land World.

If you go from Fiber-optic landline to satilite internet you are going to be disàpointed.

But if satilite service is all that is available to you then it is what it is so why complain about something you agreed to in order to get any internet service at all unless you want to go through the cell phone providers.

 

Assistant Professor

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

@Randym1- As you've certainly noticed, this forum is the absolute best place to get things done. @Amanda and @Liz (and their intern minions) go out of their way, spreading themselves thin to make sure of it. When all you see are the mountains of empty, entitled (and even paranoid) complaints, a post with the right common sense attitude, like this one, goes a real long way. Thank you.

Note to @Liz - There needs to be a kudo multiplier. Somehow, one just doesn't seem to cut it for posts like this.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Update

I just call called Hughesnet Tech. Support to see what would happen about this same issue.

I had to wait a very loooooong time to get someone on the phone. It was at the Ieast 75 seconds.

In less than 500 more seconds, you do the math, everything was confirmed that all issues has been addressed and has been taken care of. Wa, Wa, Wa. 😂

 

 

Professor

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

"I had to wait a very loooooong time to get someone on the phone. It was at the Ieast 75 seconds."

 

That's a minute and 15 seconds. That's not long at all. 

Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade


@maratsade wrote:

"I had to wait a very loooooong time to get someone on the phone. It was at the Ieast 75 seconds."

 

That's a minute and 15 seconds. That's not long at all. 


He! He! He!!!

No it's not very long

I don't know how to spell minute, 

Anyway, I wanted it to  seem more dramatic and seconds seemed to sound like a much longer time.

I did it for the whiners. LOL!!!

 

Professor

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

lol.gif

Distinguished Professor IV

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

@Randym1

 

This Community is definitely the way to go for getting help.  I've had HughesNet since 2004, and when I have had to call customer service, especially when I upgraded from the DW7000 to the HN7000S and had my speed immediately drop by a large amount, the experience was less than helpful, and downright disappointing.  Thankfully, that was the only major problem I've had over the years, and since discovering this Community in late 2015, when it was still hosted on the old site, I've come here if I've had a question or issue.  The difference between the phone help and the help here is like night and day.  And here we have the helpful experience of so many other customers, too.  That makes a big difference.  Smiley Happy  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit