First off, I think everyone who has the distinct misfortune of being stuck with Hughesnet as their only option for internet service can agree with me when I say that Hughesnet is the absolute worst. Literally, the single worst internet service provider in the history of the internet. We pay an exorbitant rate for "modern," "high speed" internet, but where is it when you need it? I can't even make phone calls most of the time. It takes minutes for my email to load images. I feel like I'm back in time trying to browse with internet explorer on windows 98... Actually, I think dial up might have been better, it definitely had lower latency.
Last month, I called to cancel my Hughesnet service. Since I was using their internet connection to make the call, I got disconnected due to unstable network twice while waiting to speak with someone. After spending over 30 minutes on the phone and speaking with someone I could barely understand, I was told that my service would be cancelled. I was finally free from the $100+ fee I was paying every month, and it felt good. Imagine my surprise when I woke up this morning to find an email notifying me that Hughesnet had drafted another $100 from my account. When I contacted customer service via text through the app, I was told that I would have to call customer service again to negotiate a refund. The problem is that I can't connect to calls because Hughesnet is garbage. I've tried 4 times this morning already. Somehow I'm able to navigate this forum, but I can't make a call. Can someone please do something about this ridiculous situation? I feel like sueing Hughesnet for all the wasted time, hardship, frustration, and excessive cost I've had to endure for all these years. I'd be willing to bet that HN corporate doesn't even use their own internet service because it's too slow and unreliable. I want my time back, Hughesnet. Making poor, rural customers pay so much of their hard earned money for an almost unusable internet connection is morally bankrupt and unethical. You should be ashamed of yourselves.
I've been waiting years to say this to one of your corporate overlords, but I can't even make a phone call, so I'll have to settle for this forum.
Hughesnet, YOU'RE FIRED!
